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5 tips to get customer feedback on a new product

Customer feedback is essential to track and evaluate your business growth. Your customers are the backbone of your business and without their support; you probably would not succeed in accomplishing your fiscal goals. It is important to get a valid customer feedback on a new product or service to help you understand where you need to show improvement as far as your business planning is concerned. Here are the 5 tips to aid you obtain honest customer feedback.

Spread the buzz: Once you launch a new product or service, advertise and promote it effectively. Customers eagerly and actively report their reviews if they are familiar with the product.

Communicate with your customers: Approach your customers directly to know their reactions on the new products. The chances to get a fair feedback increase with this method.

Send out a survey: Send product evaluation surveys to your customers by e-mail or post. It is great to get a written feedback from a customer.

Online feedback: The most cost-effective way to know the customer opinion is to run an online feedback survey or furnish a feedback form. Let your customers come to your website and register their opinions with their personal details.

Telephonic Feedback: Let your company executives contact the customers to ask them about their reactions on a launch of a new product. This is another way of getting an authentic feedback on the new product.

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