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How To Order Promotional Products in Durham
Supporting Businesses Across the Bull City
As experts in custom-branded merchandise for Durham companies, we focus on products that match the innovation of the city. Whether you are in Brightleaf, Trinity Park, Southpoint, or RTP, our high-end giveaways are the perfect way to reward loyalty and attract new fans.
How long will it take to get my order?
Production time is listed on each Product Detail page. The number shown indicates how many business days it takes for your item to be ready to ship. Shipping time depends on the method you select at checkout. Production begins the day after you approve your artwork. If we are preparing print-ready artwork for you, please allow an additional 1–2 days. Standard production times apply to one-color imprints; multi-color imprints or PMS matching may require extra time.
What kind of artwork can I send?
We accept JPG, TIFF, PDF, EPS and Word files. Vector artwork created in Adobe Illustrator (.ai) or provided as transferable vector files (.eps) is preferred. If sending vector art, please outline all text to avoid font issues. JPG and TIFF files must be at least 300 dpi and sized to match the imprint area. Images taken from the web cannot be used for printing.
What if I don't have artwork?
No problem. We can prepare your artwork for print at no additional cost. Many competitors charge for this service, but at Promo Direct, artwork assistance is always free.
Do you keep my artwork on file?
Yes, we store your artwork for three years. However, the screens used for printing are kept for two years. If you place an exact reorder within that timeframe, you will not be charged for a new screen. You can also reuse your artwork on other products; digital resizing is free, though new screen charges may apply for different items.
Can I request a sample?
Yes. If you would like a FREE sample, call us at 1-800-748-6150 and tell us what you need. Most samples ship immediately and may arrive blank or with a random imprint. For certain items over $20, a credit card may be required for authorization.
What is a set up charge?
A setup charge covers the labor involved in preparing equipment for imprinting. When you reorder the same item with the same artwork, the setup fee is waived. Setup charges apply per imprint color and imprint location.
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